Customer Service

Customer Service

  • Shipping & Delivery

    Shipping is $2.00 flat per item in each order. Most products ship with 1-3 days after the order has been placed.

    In the event an order gets lost or damaged in transit, the shipping carrier must conduct an investigation. Please contact us to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, the shipping carrier will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Behearty.com and a replacement item(s) will be shipped out. If that item(s) is/are no longer available, and a similar item is not wanted, we will gladly refund your original payment. If you do not want to wait for the duration of the tracer & claim process we suggest creating a new order online, and notify us immediately so that we can be sure to refund you once the claim process if complete.

 

  • Privacy & Security

    All purchases are protected by SSL encryption technology. View our comprehensive Privacy Policy here.

 

  • Returns & Replacements

    If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, if still available. You can return a product for up to 7 days from the date from the date of receipt. Any product you return must be in the same condition you received it and in the original packaging. All returns are subject to a Return Merchandise Authorization from BeHearty.com. A return merchandise authorization number can be requested by emailing support@behearty.com. Any returns that are received not in original box, missing packing materials and or accessories may be refused or subject to a restocking fee. ANY SIGNS OF WEAR, TAMPERED ITEM, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

    For defective items, we guarantee all items for 30 days from date of purchase. A return merchandise authorization number can be requested by emailing support@behearty.com. Upon receipt we will ship out a replacement if available, if unavailable we will issue a full refund. ANY SIGNS OF TAMPERED ITEM OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

 

  • Ordering

    After an order is placed, you will receive an email confirmation with a unique order number. When your order ships you will receive a second email with tracking information. Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. We recommend using the same billing and shipping address that your credit card company has on file in order to avoid order verification delays.

    Please double check your information before you submit your order, inaccurate information submitted may delay the shipment of your order. If there are any discrepancies with your order please contact us immediately to correct the issue.

 

  • Payment Methods

    Behearty.com currently accepts Visa, MasterCard, Discover and American Express for all orders. You may also opt to checkout with and pay with PayPal checkout.

    Please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

 

  • Viewing Orders

    Your order status will be available 24 hours after your order has been placed, by simply logging into your account, or by clicking on the "TRACK MY ORDER" link at the bottom of every page of our site. From there, you will be able to view information about your order, track your order and request a return form in the event you are not satisfied with your purchase. Please note: You will not be able to make any changes to your order on the "My Account" or "TRACK MY ORDER" page. To make any changes or cancel your order please contact us immediately here.